Refund & Return Policy

You may notify us within 14 calendar days after receiving your order that you wish to withdraw, without giving a reason, unless an applicable legal exception applies. If the law that applies to your order gives you a longer period, that longer period applies. Send your request to pawdelu@gmail.com; include your order number if available. The 14-day period is for notifying us, not for the returned parcel to arrive.

If we ask you to send the product back, please return it promptly, within the period required by the law that applies to your order, to:

Elvin Sharifov
20 Angisa Street
Batumi 6004
Georgia

You pay the direct cost of return postage for a change-of-mind return. Shipping a parcel internationally to Georgia may be expensive. Contact us before posting it so we can confirm the return instructions, and keep proof of postage. Please package it securely; include the original packaging if you still have it. You may inspect the product as you would in a shop. If it has been used beyond what is needed to inspect it, we may make a lawful deduction for any reduction in its value. We do not charge a separate restocking fee for a lawful withdrawal. Our original standard delivery is free, so there is no original standard delivery fee to deduct.

Damaged, faulty, incorrect, or missing items

If something is wrong with your order, email pawdelu@gmail.com with your order details and a description of the issue. Photos of damage or an incorrect item are helpful if you have them. We will investigate and provide the remedy required by applicable law, which may include repair, replacement, or refund. We will tell you how to return an item if a return is needed. For a faulty or incorrectly supplied item, we cover necessary return costs where required by law. Your rights concerning faulty goods are separate from the change-of-mind period.

Refunds and cancellations

For a valid withdrawal, we will issue a refund through Whop to your original payment method without undue delay and within 14 calendar days after you notify us. Where permitted by law, we may wait until we receive the item back or you provide proof of sending it, whichever comes first. Your bank or payment provider may take additional time to show the refund. If we agree that no physical return is necessary, we will tell you.

If you need to cancel or correct an order before dispatch, email us as soon as possible. We will try to help; after dispatch, the withdrawal and returns terms above apply. Nothing in this policy limits your statutory consumer rights.